- the view from the terrace of U Prince Hotel.
- changing of the guard at Prague castle.
- my fav pic: marionettes!
- some of the most gruesome pics you'll ever see
- hanging around
- Wendy's stylish plane pic
I have worked out exactly what your mistake is now.
I cancelled the account on the 2nd and sent the DVD (Kiss Kiss Bang Bang) back that day which was received on the 3rd. As the billing date was the 4th that should have been enough to close the account. As I had cancelled the account I should not have been sent any more DVDs. Please note I received the "cancellation pending email" on the 2nd stating I just had to return this DVD for the account to be closed (this email was forwarded to you recently).
Despite cancelling the account and sending back "Kiss Kiss Bang Bang" I was still sent another DVD on the 3rd which I received on the 4th (I think it was "Ray"). You state that I have been charged because I sent my final DVD back which was received on the 11th, which was after the billing date of the 4th. However you are charging me in relation to a DVD that was sent AFTER I had cancelled the account. I should NOT have been sent this DVD so I should NOT be charged on the basis of its late return. As I was not expecting to receive this last DVD (having cancelled the account) I was not available to return it immediately, hence you have only received it back on the 11th.
I trust the situation has been fully explained to you now. You cannot charge me a subscription on the basis of a DVD that was sent to me in error AFTER I had cancelled the free trial.
Please credit me as soon as possible.