Thursday 16 July 2009

LoveFilm result! I think...

I got the following reply from LoveFilm after my complaint email yesterday:

Dear Steven,

Thank you for your email.

I would like to apologise for the inconvenience that this matter has caused you.

I can confirm that I have now contacted my colleague in the warehouse regarding this issue and have been informed that we have limited stock of "Battlestar Galactica - Season 3 - Disc 3" only. We are in the process of obtaining more copies.

I can confirm that I have now requested for "Battlestar Galactica - Season 3 - Disc 3" to be sent out to you as an extra disc (this will be on-top of your normal allowance).

Please bear in mind that when we wish to allocate your extra disc, and the desired title is not available to be allocated to you, no extra disc will be sent out to you. The reason for this is because I have requested for this specific title to be sent out.

In the future please bear in mind that we do have a no late returns policy which make it impossible for us to promise our customers when a specific disc will be send out. It all depend if we have an available copy of one of your high priority titles in our warehouse once we receive a disc back from you and have to allocate your next one.

Instead of waiting for one of your high priority titles to be available we will then sent out one of the other titles on your list to prevent any delays.

Please accept our sincere apologies for the inconvenience caused by this and do not hesitate to contact us if you need more information, we will be happy to assist you.

Let's see if it turns up now!

1 comment:

Unknown said...

Hi Steven

I think that's about all we can do at this stage, but I'm very glad that it's now been resolved for you.

Lucy Spence