Friday 17 November 2006

Steve vs

Result: Score draw!

I thought I would win this one, but lovefilm (formerly screenselect) offered me a fair compromise so I accepted it.

The end result is that I pay for 1 month's subscription - the October WOAH *realisation* I was about to mention how I was going to get 3 months subscription free but I just realised they have tricked me again and all I get is 1.5 month free subscription.

They really are a bunch of shysters! These "free subscriptions" are really just a way for them to get hold of your credit card, so that when you forget to cancel it, they can charge you the full subscription. In this case I didn't forget to cancel it - I cancelled it and they decided to keep sending me DVDs anyway and charge me for the privilege.

To put it simply, my free sub was due to expire on 4th October, so on 2nd October I cancelled it and sent my last DVD back. Despite cancelling the account on the 2nd, when they received my returned DVD on the 3rd they sent me another DVD. Apparently they had already processed my account so they couldn't prevent the next DVD being sent. As I was sent another DVD, there was no way I could return it before the 4th, so I got charged for a full subscription. Does that stink of a con to anyone else?

So I took this as an opportunity to complain. However, these guys weren't budging. Even when I worked out the reason they were charging me was because I had sent back the "extra" DVD after the account had been cancelled. Seriously, trying to get these guys to admit they are in the wrong and credit me my money is like trying to get blood out of a stone.

After lots of complaint emails, the eventually offered me 3months free for paying for the unintentional 1 month. What I've just realised as I typed this is that they count from when I paid that amount till now as included in the "free" extra sub time. All that time I was in dispute with them so wasn't using it! Cheeky ba$tards!

So now I have "accepted" their offer I probably can't get back to complaining, so I will just have to watch some DVDs for a month and a half.

Well here is my final "complaint" email for posterity. Feel my wrath!


I have worked out exactly what your mistake is now.

I cancelled the account on the 2nd and sent the DVD (Kiss Kiss Bang Bang) back that day which was received on the 3rd. As the billing date was the 4th that should have been enough to close the account. As I had cancelled the account I should not have been sent any more DVDs. Please note I received the "cancellation pending email" on the 2nd stating I just had to return this DVD for the account to be closed (this email was forwarded to you recently).

Despite cancelling the account and sending back "Kiss Kiss Bang Bang" I was still sent another DVD on the 3rd which I received on the 4th (I think it was "Ray"). You state that I have been charged because I sent my final DVD back which was received on the 11th, which was after the billing date of the 4th. However you are charging me in relation to a DVD that was sent AFTER I had cancelled the account. I should NOT have been sent this DVD so I should NOT be charged on the basis of its late return. As I was not expecting to receive this last DVD (having cancelled the account) I was not available to return it immediately, hence you have only received it back on the 11th.

I trust the situation has been fully explained to you now. You cannot charge me a subscription on the basis of a DVD that was sent to me in error AFTER I had cancelled the free trial.

Please credit me as soon as possible.



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