... and he did fixeth the boiler! We have hot water again!
The main thing that made this repair arrangement so much easier was that the engineer left me his mobile number (hey hey!) so I could actually phone him and find out when he was coming. Not having to deal with the idiots at the BG call centres and their useless booking system made the whole process a lot easier. Unfortunately there is still a bit of a leak so he is coming back on Tuesday to fix it again. Well it couldn't be that easy could it?!